@article{Frenette_Laliberté_Payment_2022, title={Complaints Management: What Place for Ethics?}, volume={5}, url={https://cjb-rcb.ca/index.php/cjb-rcb/article/view/583}, DOI={10.7202/1092951ar}, abstractNote={<p>&nbsp;cc</p&gt;}, number={3}, journal={Canadian Journal of Bioethics / Revue canadienne de bioéthique}, author={Frenette, Marjolaine and Laliberté, Maude and Payment, Jean-Philippe}, year={2022}, month={Oct.}, pages={1-10} }