Caregiving and its Ethical, Clinical and Organisational Challenges during a Pandemic: The Experience of a Complaints Commissioner's Office

Authors

  • Erica Monteferrante Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Québec, Canada
  • Ayalla Weiss Tremblay Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Québec, Canada https://orcid.org/0000-0002-9279-9088
  • Jean-Philippe Payment Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Québec, Canada
  • Maude Laliberté Consultant spécialisé dans l'éthique de la santé et la procédure de plainte, Québec, Canada https://orcid.org/0000-0002-4458-6571

DOI:

https://doi.org/10.7202/1092958ar

Keywords:

COVID-19, Significant caregivers, complaints, healthcare establishments, ethics, pandemic

Language(s):

French

Abstract

This critical commentary outlines several ethical, clinical, and organizational issues emerging from the removal and reintroduction of significant caregivers in healthcare establishments during the COVID-19 pandemic in Montreal. The relevance of a) province-wide ministerial directives and b) a newly adopted law on significant caregivers is discussed. To this end, the role of the Complaints and Service Quality Commissioner, together with its challenges, is presented as an intermediary between healthcare managers, users, and significant caregivers.

(c) Han Han Li

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Published

2022-10-17

How to Cite

[1]
Monteferrante E, Weiss Tremblay A, Payment J-P, Laliberté M. Caregiving and its Ethical, Clinical and Organisational Challenges during a Pandemic: The Experience of a Complaints Commissioner’s Office. Can. J. Bioeth 2022;5:56-70. https://doi.org/10.7202/1092958ar.

Issue

Vol. 5 No. 3 (2022): Ethics and the Handling of Complaints

Section

Critical commentaries

License

Copyright (c) 2022 Erica Monteferrante, Ayalla Weiss Tremblay, Jean-Philippe Payment, Maude Laliberté

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The Canadian Journal of Bioethics applies the Creative Commons Attribution 4.0 International License to all its publications. Authors therefore retain copyright of their publication, e.g., they can reuse their publication, link to it on their home page or institutional website, deposit a PDF in a public repository. However, the authors allow anyone to download, reuse, reprint, modify, distribute, and/or copy their publication, so long as the original authors and source are cited.

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