Caregiving and its Ethical, Clinical and Organisational Challenges during a Pandemic: The Experience of a Complaints Commissioner's Office
This critical commentary outlines several ethical, clinical, and organizational issues emerging from the removal and reintroduction of significant caregivers in healthcare establishments during the COVID-19 pandemic in Montreal. The relevance of a) province-wide ministerial directives and b) a newly adopted law on significant caregivers is discussed. To this end, the role of the Complaints and Service Quality Commissioner, together with its challenges, is presented as an intermediary between healthcare managers, users, and significant caregivers.
Copyright (c) 2022 Erica Monteferrante, Ayalla Weiss Tremblay, Jean-Philippe Payment, Maude Laliberté
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