Caregiving and its Ethical, Clinical and Organisational Challenges during a Pandemic: The Experience of a Complaints Commissioner's Office

  • Erica Monteferrante Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Québec, Canada
  • Ayalla Weiss Tremblay Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Québec, Canada https://orcid.org/0000-0002-9279-9088
  • Jean-Philippe Payment Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Québec, Canada
  • Maude Laliberté Consultant spécialisé dans l'éthique de la santé et la procédure de plainte, Québec, Canada https://orcid.org/0000-0002-4458-6571
DOI: https://doi.org/10.7202/1092958ar
Keywords: COVID-19, Significant caregivers, complaints, healthcare establishments, ethics, pandemic
Language(s): French

Abstract

This critical commentary outlines several ethical, clinical, and organizational issues emerging from the removal and reintroduction of significant caregivers in healthcare establishments during the COVID-19 pandemic in Montreal. The relevance of a) province-wide ministerial directives and b) a newly adopted law on significant caregivers is discussed. To this end, the role of the Complaints and Service Quality Commissioner, together with its challenges, is presented as an intermediary between healthcare managers, users, and significant caregivers.

(c) Han Han Li
Published
2022-10-17
How to Cite
[1]
Monteferrante E, Weiss Tremblay A, Payment J-P, Laliberté M. Caregiving and its Ethical, Clinical and Organisational Challenges during a Pandemic: The Experience of a Complaints Commissioner’s Office. Can. J. Bioeth. 2022;5:56-70. https://doi.org/10.7202/1092958ar.
Issue
Vol. 5 No. 3 (2022): Ethics and the Handling of Complaints
Section
Critical commentaries

Copyright (c) 2022 Erica Monteferrante, Ayalla Weiss Tremblay, Jean-Philippe Payment, Maude Laliberté

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