From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change
In this case study, we describe an approach to dealing with a complicated, systemic, and multi-faceted organizational issue: the continuum of maternal care from antepartum care, birthing, to post-natal care.
Copyright (c) 2022 Marie-Eve Lemoine, Harvey Sigman, Vania Jimenez, Maude laliberte
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