Complaints Management: What Place for Ethics?

Authors

  • Marjolaine Frenette Commissariat aux plaintes et à la qualité des services, Centre universitaire de santé McGill, Montréal, Canada
  • Maude Laliberté Consultante experte en éthique de la santé et dans le régime d’examen des plaintes, Montréal, Québec, Canada https://orcid.org/0000-0002-4458-6571
  • Jean-Philippe Payment Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Montréal, Canada

DOI:

https://doi.org/10.7202/1092951ar

Keywords:

ombudsman, ethics, complaints, management

Language(s):

French, English

Abstract

 cc

(c) Han Han Li

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Published

2022-10-17

How to Cite

[1]
Frenette M, Laliberté M, Payment J-P. Complaints Management: What Place for Ethics?. Can. J. Bioeth 2022;5:1-10. https://doi.org/10.7202/1092951ar.

Issue

Vol. 5 No. 3 (2022): Ethics and the Handling of Complaints

Section

Editorial

License

Copyright (c) 2022 Marjolaine Frenette, Maude Laliberté, Jean-Philippe Payment

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The Canadian Journal of Bioethics applies the Creative Commons Attribution 4.0 International License to all its publications. Authors therefore retain copyright of their publication, e.g., they can reuse their publication, link to it on their home page or institutional website, deposit a PDF in a public repository. However, the authors allow anyone to download, reuse, reprint, modify, distribute, and/or copy their publication, so long as the original authors and source are cited.

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